Front Desk Agent Cover Letter
Front Desk Agents are usually employed by the hospitality industry and are responsible for interacting with customers. Typical responsibilities of a Front Desk Agent include: greeting guests, processing guest arrivals, answering to client questions and managing their concerns, storing luggage, processing payments, assigning rooms, and accommodating special requests when possible.
A well-written cover letter sample for Front Desk Agent should mention the following skills and qualifications:
- Training in tourism or hotel management
- Selling skills
- Strong communication and interpersonal abilities
- Organization and planning
- A professional attitude
- Good numeracy skills
- Integrity and confidentiality
- Computer competences
- Time management and multitasking
- Knowledge of local services and attractions
- Customer service orientation
The cover letter example displayed below mentions similar Front Desk Agent assets.
For help with your resume, check out our extensive Front Desk Agent Resume Samples.
Dear Ms. Burrows:
When I learned of your search for a new Front Desk Agent to join your team at Riverview Inn & Suites, I was eager to send you my resume for your review. As an organized, personable, and customer-focused professional with more than eight years of reception and administrative experience in busy hotel environments, I am prepared to significantly contribute to your establishment’s goals in this role.
From greeting guests and assigning rooms to handling luggage and resolving customer issues and concerns, I excel in performing a range of tasks pertaining to hospitality reception. I am pleased to offer a breadth of strong experience in ensuring outstanding guest accommodation and customer service while maximizing front desk efficiency and productivity. Furthermore, I excel at collaborating with coworkers and management, prioritizing responsibilities, and developing and complying with improved organizational processes.
Highlights of my experience include…
- Performing comprehensive front desk tasks in consecutive positions with Appletree Bed & Breakfast, White Wave Inn, and Breakers Hotel to ensure seamless operations and superior guest experiences.
- Greeting guests upon arrival, ensuring prompt attention, and providing a consistently excellent level of service and support.
- Proficiency in Microsoft Office Suite and skilled in the usage of various office equipment and machinery.
- Completing formal training in hospitality and tourism from Kalamazoo State College.
My skills in front desk support prepare me to thrive in this role and make an immediate and positive impact on your team. The chance to offer more insight into my qualifications would be most welcome.
Thank you for your consideration, and I look forward to speaking with you soon.
Samantha J. Christian
Hotel managers receive a lot of applications, so don’t assume your resume will guarantee that interview. If you really want to stand out, focus first on your cover letter. This is a primary screening tool and your one chance to prove your qualifications. In fact, hotel managers have learned that people who can articulate themselves well on paper are usually great with customers. Therefore, we’ve structured this professional front desk agent cover letter sample as a writing guide to demonstrate an effective approach.
Professional Front Desk Agent Cover Letter Sample
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Front Desk Agent Cover Letter Must-Haves
Selling your customer service experience requires a custom introduction, so always greet the manager by name and then jump right to your transferrable skills. Specific examples carry a lot of weight in this industry, so pay close attention to the accomplishments we included in the professional front desk agent cover letter sample. Above all, be sure to mention details about the hotel or company to prove that you’ve done your research. Again, managers assess your potential performance largely by the way you present yourself on paper. Maintain a professional tone, focus on the company, close with a thank you, and stick to one page.
Best Action Verbs for a Front Desk Agent Cover Letter
We also incorporated several key action verbs into the professional front desk agent cover letter sample above, and you can draw even more attention with words such as exceeded, determined, incorporated, resolved, formulated, collaborated, facilitated, adapted, and streamlined.
Cover Letter Text
Dear Mr. Hilton,
I believe effective customer service is all about engagement. Having spent the last four years in guest services, I know how to connect with people. I am applying for your front desk agent position because I love your company culture. I am personable, quick, and genuinely driven to exceed expectations. You won’t be disappointed. The call center environment taught me how to handle stressful situations. Customers don’t want a sales pitch; they want to be heard. Ironically, once I adopted a more transparent approach, I actually upsold more products. I employ the same strategy in my current role at the Central Star Museum, and I love helping visitors make the most of their experience. I was even voted best tour guide after our six-month guest survey, an honor I attribute to my genuine interest in people. In fact, many of our patrons have also been guests of your resort, and I have been quickly developing an interest in transitioning my career. LuxElite is an industry leader among destination brands, and I understand the experience you provide as well as the service your guests expect. I am excited about this potential opportunity and would love the chance to sit down and discuss what I can bring to your team. Please refer to my attached resume, and feel free to reach out with any questions. Thank you for your consideration.